Terms and Conditions
Welcome to Perth Health Collective. We are dedicated to providing you with high-quality natural health care services. By accessing and using our services, you agree to the following terms and conditions. Please read them carefully.
1. Services
1.1 Perth Health Collective offers a range of natural health care services as described on our website and marketing materials.
1.2 These services are intended to support your health and wellbeing but are not a substitute for medical treatment from a licensed medical practitioner.
2. Eligibility
2.1 By booking a consultation or treatment with Perth Health Collective, you confirm that:
(a) you are of legal age to form a binding contract; and
(b) you are not a person barred from receiving services under the laws of Australia or any other applicable jurisdiction
3. Booking and Cancellation
3.1 Appointments may be booked online, over the phone or in person.
3.2 To cancel or reschedule an appointment, you must provide at least 24 hours’ notice
3.3 Failure to provide the required notice may result in a cancellation fee or forfeiture of the consultation fee.
3.4 Perth Health Collective reserves the right to cancel an appointment due to unforeseen circumstances. In such cases, we will reschedule your appointment at a mutually convenient time without any penalty to you.
3.5 If you arrive late to an appointment, the consultation may be shortened in order to avoid delays to subsequent clients. The full consultation fee will still apply.
3.6 Multi-consult packages – Where a client cancels or reschedules a package consultation with less than 24 hours’ notice, that session will be deemed forfeited and deducted from the remaining balance of the package. No replacement session or refund will be issued.
4. Payments and Refunds
4.1 Payment is required for all consultations and services provided by Perth Health Collective.
4.2 Depending on the appointment type and booking method, payment may be required at the time of booking or will be processed automatically prior to the appointment.
4.3 Where payment is processed prior to an appointment, clients authorise Perth Health Collective to charge the applicable consultation fee to their nominated card, which is securely stored by our payment provider in accordance with industry security standards.
4.4 Payments will be automatically charged 24 hours prior to the scheduled appointment.
4.5 We accept credit and debit cards and other electronic payment methods.
4.6 Refunds for services are at the discretion of Perth Health Collective and may only be considered in specific circumstances where the service did not meet professional standards of care.
4.7 All multi-consult packages are sold as a single service bundle. In the event that a client elects to discontinue participation in a package at any point following the purchase, no refund will be issued for any remaining, unused consultations within that package. By purchasing a multi-consult package, the client acknowledges and agrees that any remaining sessions are forfeited upon cancellation and are not transferable to another individual or redeemable for credit toward other services or products.
4.8 All sessions purchased as part of a multi consult package must be conducted within 18 months of purchase.
5. Privacy Policy
5.1 Our Privacy Policy outlines how we collect, use and protect your personal information.
5.2 By agreeing to these terms, you also consent to our Privacy Policy.
6. Telehealth services
6.1 Where services are provided via telehealth, you are responsible for ensuring you have access to a stable internet connection, a suitable device, and a private environment.
6.2 Perth Health Collective is not responsible for technical issues outside of our control, including internet disruptions, device failures, or connectivity issues on the client’s end.
6.3 If a telehealth appointment is interrupted or unable to proceed due to technical issues outside of our control, the appointment may be shortened or rescheduled at our discretion. Refunds are not guaranteed.
7. Conduct
7.1 Clients are expected to conduct themselves in a respectful and non-disruptive manner while attending appointments or interacting with clinic staff.
7.2 Perth Health Collective reserves the right to refuse service or terminate a session without a refund if a client behaves inappropriately.
8. Health Information
8.1 You agree to provide accurate and complete health information as requested by our practitioners.
8.2 Perth Health Collective is not liable for any injury or health condition that may arise from incomplete or inaccurate information provided by you.
9. Limitation of Liability
9.1 Perth Health Collective will not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of, or inability to use, our services, to the extent permitted by law.
10. Modifications to Terms
10.1 Perth Health Collective reserves the right to modify these Terms and Conditions at any time.
10.2 Your continued use of our services following any changes signifies your acceptance of the updated Terms and Conditions.
11. Governing Law
11.1 These Terms and Conditions are governed by the laws of Australia.
11.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Australian courts.
12. Acknowledgment
12.1 By booking a service with Perth Health Collective, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
13. Contact Us
13.1 If you have any questions about these Terms and Conditions, please contact us at:
Perth Health Collective
Email: accounts@perthhealthcollective.com.au
Phone: 08 6374 6400
Effective date: 20th March, 2024
Last updated: 23rd January, 2026
